The situation
Recruited into a $2B–$2.5B Americas revenue theater running with no unified operating cadence, fragmented Salesforce data across 100+ districts, and no cross-functional accountability model.
The build
Stood up the complete Business Operating System from zero — weekly forecast calls, MBRs, QBRs, CRM governance, district-level accountability — while co-leading the Americas AOP across 500+ sellers and rebuilding Deal Desk workflows processing 3,000–4,000 deals a quarter.
The result
Within-5% forecast accuracy in 6–9 months, with the Americas consistently meeting or exceeding revenue targets against plan. Promoted to global scope in nine months; the Americas framework was adopted as the worldwide standard. Went on to lead a 45-person global org spanning Field, Deal, and SDR Operations for the full $4.5B business — deploying AI-assisted MEDDPICC scoring and deal health intelligence across the global pipeline.